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Terms of Service

Last updated: 9/20/2024

Welcome to Reflow! These Terms of Service (“Terms”) govern your use of the Reflow software as a service (SaaS) platform, which converts videos into process documentation. By accessing or using the Reflow platform (“Service”), you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

Acceptance of Terms

By accessing and using Reflow website, you confirm that you are at least 18 years old and have the legal authority to enter into this agreement. If you are using the Service on behalf of an organization, you represent that you have the authority to bind the organization to these Terms.

Description of Service

Reflow is a website platform that allows users to upload or link to video content, which is then converted into written process documentation. The Service may include features like document editing, sharing, and storage.

User Accounts

You must create an account to use certain features of the Service. You agree to provide accurate and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Subscription and Fees

Reflow may offer different subscription plans, including free and paid options. Fees for paid subscriptions are billed in advance, and payment is required to maintain access to the Service. All fees are non-refundable unless otherwise specified. Failure to pay subscription fees may result in the suspension or termination of your access to the Service.

Use of the Service

You agree to use Reflow in compliance with all applicable laws and not for any illegal or unauthorized purpose. You are prohibited from:

  • Uploading any content that violates intellectual property rights, is defamatory, obscene, or otherwise harmful.
  • Interfering with or disrupting the Service or the servers and networks connected to the Service.
  • Attempting to reverse-engineer, copy, or reproduce any part of the Service without explicit permission from Reflow.

Content Ownership

You retain ownership of the videos and content you upload to the Service. However, by uploading content, you grant Reflow a non-exclusive, worldwide, royalty-free license to process and use the content for the purpose of providing the Service to you.

Intellectual Property

Reflow and its licensors own all intellectual property rights related to the Service, including its design, functionality, and underlying technology. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

Privacy

Reflow is committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Service, you consent to the collection and use of your information as outlined in the Privacy Policy.